Cannot import qtcad modules

genah

When I try to import a module from any part of the qtcad package I get the same error:

fbeaudoin

Dear genah,

Thanks a lot for reaching out to us.

This seems to be a problem with the VTK dependency which is used by QTCAD to export data for visualization. We just noticed a similar issue on our testing platform on Mac and will likely address it this week.

Please kindly let us know which OS you are using.

fbeaudoin

Also, if you are on Mac, could you please also let us know which generation of processors your Mac is using? We found that old Intel chips and new Mac chips (M1, M2, etc.) can behave differently.

fbeaudoin

Dear genah,

We were able to reproduce your issue on one of our Mac laptops. If we are indeed experiencing the same issue, it was due to a recent VTK update.

We have just made a patch release that should resolve this.

Could you please download the latest version of QTCAD (now 1.3.2) on our client portal?

Then, we would recommend the following steps:

conda env remove --name qtcad conda env update -f qtcad-mac.yml conda activate qtcad pip install .

Could you please kindly let us know if this resolves your problem?